Category Archives: Customers

Tracking a Moving Target

track and trace

The world has changed. Accessibility to the internet and the mobility of commerce have inspired a new generation of shoppers- a generation united by their collective desire to experience the world in their own way and on their own terms. The desire for a truly connected customer experience have left many retailers to re-imagine their business in the context of the

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ProShip Spotlights CVP-500 Automated Packing Solution at PACK EXPO 2016

Coming up in early November, ProShip will be exhibiting at PACK EXPO International in Chicago! Pack Expo is 2016’s largest processing and packaging show and will showcase 1.3 million+ square feet of exhibits! Attendees will be able see the latest processing and packaging solutions in action from 2,300+ exhibitors. PACK Expo is the only U.S. processing and packaging event promoted by

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E-Commerce Leader, Cdiscount, Uses Fit-to-Size Parcels for Every Order

Cdiscount is the top e-commerce company in France that offers a wide variety of goods such as electronics, auto and motorcycle products, household items and clothing and sends out over 15 million parcels to its customers every year. Over time, Cdiscount invested in research and development of innovative packing solutions to streamline their packaging; however, the technology that they used

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Mason Companies Purchases CVP-500 Automated Packing System from ProShip, Inc.

The CVP-500 automated packing solution in action.

Innovative packing solution will optimize operations for the busy holiday season. Brookfield, Wis., September 12, 2016 – ProShip, Inc., a Neopost company, today announced that Mason Companies, a nationwide retailer of footwear, apparel and general merchandise, has purchased its CVP-500 automated packing solution. The CVP-500 will optimize all steps of package fulfillment for Mason Companies and will facilitate the company’s

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The Impact of a Negative Shipping Experience

Larry just bought his first pair of brand-name basketball shoes online from a well-known retailer. He found them the cheapest at this particular store and was extremely excited about the purchase since his first game was in two weeks. Luckily, this retailer also provided a shipping option that allowed Larry to receive his shoes just in time for the game. As the date approached,

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The Significance of Shipping Options

Today’s consumer is driven by an ‘I want it now’ mentality, yet many retailers are struggling to deliver. Still, they are working hard to transform their supply chains into a customer-centric model to meet expectations. In fact, 27% of retailers are concerned with meeting customer expectations when it comes to shipping and logistics. Moreover, 86% of retailers believe that by offering multiple shipping options,

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ProShip, Inc. Becomes a Certified Vendor for ACE (AESDirect) Filings

Quickly and easily automate the AES filing process directly from ProShip Software. What is ACE? The Automated Export System (AES) is the system used by U.S. exporters to electronically declare their international exports, known as Electronic Export Information (EEI), to the federal agencies involved in monitoring and validating U.S. exports. Since April of 2016, the AES filing system was merged into

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5 Packaging Fails and How You Can Avoid them

Many large e-tailers have reputations for using inefficient packaging that is terribly wasteful. Although many companies say they are in fact “green companies”, they still insist on using sloppy packaging methods like oversized boxes with oodles of void fill. They’re reluctant to change their old ways of packaging because most organizations don’t necessarily view packaging as part of their supply chain-

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Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

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Are Customers Complaining About Your Shipping Costs?

Customers are shopping online more than ever. Retailers that were once known for their amazing store presence are now competing in the global marketplace on the e-commerce front. They all have the same goal: create a customer experience that keeps people coming back. And although there are many challenges in building an amazing online shopping experience for customers, shipping takes

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