The Impact of a Negative Shipping Experience

Larry just bought his first pair of brand-name basketball shoes online from a well-known retailer. He found them the cheapest at this particular store and was extremely excited about the purchase since his first game was in two weeks. Luckily, this retailer also provided a shipping option that allowed Larry to receive his shoes just in time for the game. As the date approached,

ProShip, Inc. Becomes a Certified Vendor for ACE (AESDirect) Filings

Quickly and easily automate the AES filing process directly from ProShip Software. What is ACE? The Automated Export System (AES) is the system used by U.S. exporters to electronically declare their international exports, known as Electronic Export Information (EEI), to the federal agencies involved in monitoring and validating U.S. exports. Since April of 2016, the AES filing system was merged into

5 Packaging Fails and How You Can Avoid them

Many large e-tailers have reputations for using inefficient packaging that is terribly wasteful. Although many companies say they are in fact “green companies”, they still insist on using sloppy packaging methods like oversized boxes with oodles of void fill. They’re reluctant to change their old ways of packaging because most organizations don’t necessarily view packaging as part of their supply chain-

Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

Are Customers Complaining About Your Shipping Costs?

Customers are shopping online more than ever. Retailers that were once known for their amazing store presence are now competing in the global marketplace on the e-commerce front. They all have the same goal: create a customer experience that keeps people coming back. And although there are many challenges in building an amazing online shopping experience for customers, shipping takes

Retailers Pressured to Offer More

The technology industry is an amazing one to be in these days. What was once an exciting technological breakthrough yesterday could be the norm tomorrow. Take 2-day shipping for example. That was an amazing breakthrough for customers since they could receive their online orders in under 3 days. Now, companies like Amazon and Walmart are making it common-place. This isn’t so easy to do for other companies.

ProShip Gets into Gear with Trek Bikes

In an effort to encourage wellness activities, as well as to provide a unique benefit to our employees, ProShip has purchased two bicycles from Trek, one of our most dedicated and valued customers. Both bikes are racked in the downstairs ProShip lobby in the Brookfield, WI office and can be checked out by any of ProShip’s employees throughout the day. The bikes can

ProShip Heads to Parcel Forum

Coming up in early September, ProShip and Neopost USA will be exhibiting at Parcel Forum together in Dallas! For the last 13 years, Parcel Forum has been known for educating and enlightening those responsible for packaging, material handling, warehousing, shipping and distribution. Parcel Forum’s theme this year is “Moooving Forward,” a clever subject as the parcel shipping industry is continuously moving forward in terms of technology and

3 Products to Optimize Order Fulfillment

By Mark Aument, Vice President of ProShip, Inc. As more and more consumers purchase items online, many retailers are facing growing challenges in keeping up with the demand. The dramatic growth in e-commerce has affected all aspects of the fulfillment process, from packing to shipping to delivery. Several innovative products in today’s market can help address these challenges, while increasing

Master the Complexities of International Shipping

If the world is your market, you already know that while the ability to ship products globally can contribute to the success of your company, it also presents a new set of challenges. Choosing the right software to manage your global transportation processes can make international shipping much easier. One of the best opportunities the Internet provides companies is the ability to sell to customers in