Tag Archives: customer expectations

The Impact of a Negative Shipping Experience

Larry just bought his first pair of brand-name basketball shoes online from a well-known retailer. He found them the cheapest at this particular store and was extremely excited about the purchase since his first game was in two weeks. Luckily, this retailer also provided a shipping option that allowed Larry to receive his shoes just in time for the game. As the date approached,

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The Significance of Shipping Options

Today’s consumer is driven by an ‘I want it now’ mentality, yet many retailers are struggling to deliver. Still, they are working hard to transform their supply chains into a customer-centric model to meet expectations. In fact, 27% of retailers are concerned with meeting customer expectations when it comes to shipping and logistics. Moreover, 86% of retailers believe that by offering multiple shipping options,

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Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

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ProShip Talks E-Commerce Shipping at SPS In:Fluence16

Digital retail is fast upon us and retailers know that building customer loyalty and trust is key to their sustainability. One of the quickest ways to lose that loyalty and trust is through inconsistencies in product delivery. Join us at this year’s SPS In:fluence16 conference where Tim Casey, Senior Vice President of ProShip, Inc., will lead a speaking session titled

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The Impact of Omnichannel Fulfillment on Supply Chains

Download ProShip White Paper Get details on the competitive advantage. Retail is all about the customer experience and omnichannel retail is expanding that. It’s about an end-to-end experience that begins whenever and wherever the customer orders: in the store, e-commerce sites, catalogs and even seasonal or short-term locations. The need to optimize this end-to-end experience is transforming the way retail

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