Tag Archives: customer satisfaction

Tracking a Moving Target

track and trace

The world has changed. Accessibility to the internet and the mobility of commerce have inspired a new generation of shoppers- a generation united by their collective desire to experience the world in their own way and on their own terms. The desire for a truly connected customer experience have left many retailers to re-imagine their business in the context of the

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Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

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Are Customers Complaining About Your Shipping Costs?

Customers are shopping online more than ever. Retailers that were once known for their amazing store presence are now competing in the global marketplace on the e-commerce front. They all have the same goal: create a customer experience that keeps people coming back. And although there are many challenges in building an amazing online shopping experience for customers, shipping takes

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The World of Returns and Reverse Logistics

Did you know that return options strongly influence customer loyalty? Picture Lucy. She’s one of your most valued customers, and she just received an item from your current catalog today. It fits great, feels great, but whoops, it’s just not her color. As she searches through the box her item came in, she’s surprised to find out that there’s no return label.

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3 Products to Optimize Order Fulfillment

By Mark Aument, Vice President of ProShip, Inc. As more and more consumers purchase items online, many retailers are facing growing challenges in keeping up with the demand. The dramatic growth in e-commerce has affected all aspects of the fulfillment process, from packing to shipping to delivery. Several innovative products in today’s market can help address these challenges, while increasing

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The Importance of Carrier Compliance in Parcel Shipping

Compliancy in Shipping: Shippers that are certified by their parcel carriers and continually comply with ongoing rules and requirements for rating, labeling and manifest reporting Due to the rapid growth of e-commerce, parcel is becoming a more important transportation mode for retailers and manufacturers. Consequently, gone are the days when a shipper works with just one carrier. Leveraging multiple carriers and services is crucial to providing

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Mason Companies Video Case Study Worth a Watch!

Discover how ProShip software plays an integral part to Mason Companies’ automation and success! About a month ago, ProShip traveled to Chippewa Falls, Wisconsin, for a long couple days of shooting at Mason’s three distribution centers. There we met Pat Sullivan, Distribution Center Manager at Mason Companies, and Ryan Plotz, Senior IT Systems Analyst. It was five years ago that Mason Companies

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Could Parcel Lockers Increase Your Customers’ Satisfaction?

As the demand for online shopping continues to accelerate, so do customer expectations. Customers want to receive their order on the day they expect it, making delivery a critical element of the total e-commerce experience. But delivering on this expectation can be challenging, especially when the recipient lives in an apartment building, condominium or university housing. Many customers aren’t home

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ProShip Talks E-Commerce Shipping at SPS In:Fluence16

Digital retail is fast upon us and retailers know that building customer loyalty and trust is key to their sustainability. One of the quickest ways to lose that loyalty and trust is through inconsistencies in product delivery. Join us at this year’s SPS In:fluence16 conference where Tim Casey, Senior Vice President of ProShip, Inc., will lead a speaking session titled

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