The Impact of a Negative Shipping Experience

Larry just bought his first pair of brand-name basketball shoes online from a well-known retailer. He found them the cheapest at this particular store and was extremely excited about the purchase since his first game was in two weeks. Luckily, this retailer also provided a shipping option that allowed Larry to receive his shoes just in time for the game. As the date approached,

The Significance of Shipping Options

Today’s consumer is driven by an ‘I want it now’ mentality, yet many retailers are struggling to deliver. Still, they are working hard to transform their supply chains into a customer-centric model to meet expectations. In fact, 27% of retailers are concerned with meeting customer expectations when it comes to shipping and logistics. Moreover, 86% of retailers believe that by offering multiple shipping options,

5 Packaging Fails and How You Can Avoid them

Many large e-tailers have reputations for using inefficient packaging that is terribly wasteful. Although many companies say they are in fact “green companies”, they still insist on using sloppy packaging methods like oversized boxes with oodles of void fill. They’re reluctant to change their old ways of packaging because most organizations don’t necessarily view packaging as part of their supply chain-

Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

Are Customers Complaining About Your Shipping Costs?

Customers are shopping online more than ever. Retailers that were once known for their amazing store presence are now competing in the global marketplace on the e-commerce front. They all have the same goal: create a customer experience that keeps people coming back. And although there are many challenges in building an amazing online shopping experience for customers, shipping takes

How much do you ACTUALLY know about omnichannel?

ProShip Omnichannel Quiz Think you’re an omnichannel expert? Put your knowledge to the test by taking our omnichannel quiz! Interested in learning more about omnichannel? Download our free omnichannel white paper today!

3 Products to Optimize Order Fulfillment

By Mark Aument, Vice President of ProShip, Inc. As more and more consumers purchase items online, many retailers are facing growing challenges in keeping up with the demand. The dramatic growth in e-commerce has affected all aspects of the fulfillment process, from packing to shipping to delivery. Several innovative products in today’s market can help address these challenges, while increasing

Five Common Pain Points in the Shipping Industry

Your guide to the 5 most common pain points in the shipping industry.

Two Innovative Solutions, One Booth at IRCE

The Internet Retailer Conference & Exhibition (IRCE) is fast approaching. IRCE is the largest e-commerce trade show in the industry providing a conference full of industry experts, the latest and greatest solutions and a community made for networking with thousands of like-minded peers. ProShip, Inc. will be one of 600 vendors exhibiting at the show. Stop by booth #1657 to

Could Parcel Lockers Increase Your Customers’ Satisfaction?

As the demand for online shopping continues to accelerate, so do customer expectations. Customers want to receive their order on the day they expect it, making delivery a critical element of the total e-commerce experience. But delivering on this expectation can be challenging, especially when the recipient lives in an apartment building, condominium or university housing. Many customers aren’t home