Tag Archives: shipping

The Impact of a Negative Shipping Experience

Larry just bought his first pair of brand-name basketball shoes online from a well-known retailer. He found them the cheapest at this particular store and was extremely excited about the purchase since his first game was in two weeks. Luckily, this retailer also provided a shipping option that allowed Larry to receive his shoes just in time for the game. As the date approached,

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The Significance of Shipping Options

Today’s consumer is driven by an ‘I want it now’ mentality, yet many retailers are struggling to deliver. Still, they are working hard to transform their supply chains into a customer-centric model to meet expectations. In fact, 27% of retailers are concerned with meeting customer expectations when it comes to shipping and logistics. Moreover, 86% of retailers believe that by offering multiple shipping options,

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Shipping Expectations for Today’s Customer

In today’s omnichannel world, a customer’s “want” list becomes longer and longer and these “wants” are turning into expectations quicker than ever. The problem is, the gap between consumer expectation and retailer capability is growing. It’s hard to keep up with the expectation of free shipping, same-day shipping, express shipping, ship-from-store…the list goes on and on. The fact of the matter is, the future belongs

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Are Customers Complaining About Your Shipping Costs?

Customers are shopping online more than ever. Retailers that were once known for their amazing store presence are now competing in the global marketplace on the e-commerce front. They all have the same goal: create a customer experience that keeps people coming back. And although there are many challenges in building an amazing online shopping experience for customers, shipping takes

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Retailers Pressured to Offer More

The technology industry is an amazing one to be in these days. What was once an exciting technological breakthrough yesterday could be the norm tomorrow. Take 2-day shipping for example. That was an amazing breakthrough for customers since they could receive their online orders in under 3 days. Now, companies like Amazon and Walmart are making it common-place. This isn’t so easy to do for other companies.

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3 Products to Optimize Order Fulfillment

By Mark Aument, Vice President of ProShip, Inc. As more and more consumers purchase items online, many retailers are facing growing challenges in keeping up with the demand. The dramatic growth in e-commerce has affected all aspects of the fulfillment process, from packing to shipping to delivery. Several innovative products in today’s market can help address these challenges, while increasing

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Master the Complexities of International Shipping

If the world is your market, you already know that while the ability to ship products globally can contribute to the success of your company, it also presents a new set of challenges. Choosing the right software to manage your global transportation processes can make international shipping much easier. One of the best opportunities the Internet provides companies is the ability to sell to customers in

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Neopost USA predicts 2015 will be a dynamic shipping year

Neopost USA, a provider of business communication management and shipping solutions, predicts a growth in shipping industry revenues in 2015 that will be driven by innovation and consumer expectations. Last year, the shipping industry and the public were astounded by many “futuristic” announcements about potential trends and imminent business changes: an Amazon drone delivery beta test, Mercedes Benz’s self-driving semi-truck

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